Frequently asked questions

Find answers to frequently asked questions below. Our expert Professional House Cleaners are highly motivated to consistently provide dependable, quality & guarantee backed residential house cleaning services because each one is a proud nano-franchisee business owner and nobody cares like an owner!

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Frequently Asked Questions

Explore frequently asked questions related to the residential house cleaning services offered by Motivated House Cleaners. If you’re seeking information about our maintenance house cleaning, deep house cleaning, move-in house cleaning, or move-out house cleaning, you’ll find helpful answers here or on our main FAQ page.

Should you have any further inquiries regarding our house cleaning services, please don’t hesitate to reach out. Our expert Customer Support Agents are always ready to assist you with any questions or needs you might have.

You can book online by visiting our website and clicking the “Book” button. Alternatively, call 1-888-410-6243 and an expert Customer Support Agent can make your booking over the phone. If you prefer, you can also text, email, or send us a direct message on social media or reach out on our website contact form and we can call out to you.

At Motivated House Cleaners, we aim to make scheduling residential house cleaning services as convenient and seamless as possible.

Accepted payment methods for Motivated House Cleaners services include credit cards and Visa Debit. We do not accept cash, cheque or e-transfer payments. A hold will be placed on the provided card 72 hours before the booking start time to ensure there are enough funds to cover the estimated amount of the booking. This includes waiting list bookings. The hold may appear as a charge, but it is only a hold and will not result in an actual charge until after the booking is completed. Once the booking is completed, the hold will convert to a charge, and you may see a second charge if the amount billed is higher than the estimated and held amount.

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

Residential House Cleaning Rates

Our house cleaning services are competitively priced and specific to each geographical region.

There are several ways you can find the current rates for your area. On our website choose locations then your Province and then your area. Alternatively, you can Use the “Book Now” button on our website, input your postal code and our online estimate tool will display the rate. As well you can contact us directly in various ways as noted below:

As an example, the following rates apply to St. John’s, Newfoundland:

  • Maintenance House Cleaning: $34/person hour
  • Deep House Cleaning: $43/person hour
  • Move In/Out House Cleaning: $43/person hour

A fuel surcharge of $4.99 per booking is added and goes 100% to the service provider.

Product Add-On (Optional)

Our Providers always supply the cleaning equipment such as a vacuum, dusting wand and detailed brushes, for example, and the Customer supplies the cleaning product such as multi-purpose and toilet bowl cleaner, for example. However, for a nominal fee, our Professional House Cleaners can provide the cleaning products too:

  • Maintenance Cleaning: $10.99/booking
  • Deep Cleaning: $21.99/booking
  • Move In/Out Cleaning: $21.99/booking

Estimating the Cleaning Cost

The actual cost, after the booking, is based on the GPS person hours logged multiplied by the hourly rate plus any applicable add-on fees, taxes and optional tip. Our minimum charge for any booking is for 3 hours, if it takes less than three hours to complete the purchased service package checklist.

For a 3-bedroom, 2-bathroom house requiring a Standard Clean for an estimated 3.5 person hours, the calculation would look as follows:

  • Cleaning Cost: 3.5 person hours x $34.00/person hour = $119
  • Add Fuel Surcharge: $119 + $4.99 = $123.99
  • Optional Product Add-On: $123.99 + $10.99 = $134.98 (before tax)

The cleaning time and final cost will vary based on numerous factors such as the time between professional cleanings, the density of the home’s furnishings, layout of the house, number of inhabitants, surface types, cleaning tasks completed, season, current weather conditions, whether shoes are worn inside, recent events or guests, and geographical location, just to name a few. Additionally, different Professional House Cleaners work at different speeds. Ultimately, we run a GPS time and bill based on that.

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

Yes, at Motivated House Cleaners, we take the safety and security of our clients seriously. All of our Professional House Cleaners undergo a national CPIC (Canadian Police Information Centre) criminal background check, which is supplied directly to us by a third party.

To maintain the highest standards, we update these background checks every 6 months. This ensures that our clients can have peace of mind knowing that their property is in the hands of trustworthy and reliable professionals.

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

At Motivated House Cleaners we strive to make the billing process as seamless and convenient as possible. Here’s how it works:

Accepted Payment Methods: We accept payment through credit cards and Visa Debit only. We do not accept cash, cheque or e-transfer payments.

Card Hold Policy: A hold will be placed on your provided card 72 hours (3 days) before the booking start time to ensure there is enough balance to cover the estimated amount of the service. This policy also applies to waiting list bookings.

Please note that the hold may appear as a charge, depending on your financial institution, but it is only a hold. You will not be actually charged until after the service is completed.

Post-Booking Charge and Receipt: Once the booking is completed, the hold will convert to a charge. If the amount billed is higher than the estimated and held amount, you may see a second charge on your card to cover the difference.

After the booking is complete and the billing has been processed, you will automatically receive an email with a receipt for your service. The receipt will break down the total time logged with the GPS timer and other pertinent details.

Accessing Receipts: You can access, download and print your receipts from your customer dashboard at any time if you need them in the future.

By using this billing process we ensure a smooth and transparent experience for our clients while maintaining the security of their payment information.

Motivated House Cleaners provides professional residential house cleaning services in various communities, towns and cities across Canada.

You can check to see if we service your area by visiting our website and clicking the “Book Now” button to enter your postal code.

If we don’t service your area, red text will appear to inform you. Alternatively, you can reach out to us through the following methods and we can let you know if we service your area:

Another option is to visit the locations page on our website, choose your province, and then select your city or the closest city to you. If you don’t see your location listed, please reach out as we are always adding new service areas.

At Motivated House Cleaners, we provide world-class customer support through our Omni-Channel Customer Support Centre, giving you the ability to seamlessly communicate with our expert Customer Support Agents through your preferred method. We are available to assist you with any questions or concerns via:

Our connected channels allow us to maintain a record of past communications, ensuring that our team has the necessary context and information to efficiently address your concerns and provide a more personalized customer service experience.

Nano-franchising is an innovative business model, pioneered by the founder of Motivated Brands Inc., Mark Baker, that redefines service delivery by making each service provider, who carries out the work, the proud owner of their own nano-franchise business. This results in a level of dependability and quality that is unmatched in any other type of work arrangement because, ultimately, nobody cares like an owner.

Consumers often prefer franchises over regular businesses because they trust the established brand and appreciate the consistent quality, service, and experience that franchises provide. Since franchises follow standardized processes and receive ongoing support from the franchisor, customers know what to expect, which can lead to greater loyalty and repeat business compared to independent businesses that may vary in quality and service.

At Motivated House Cleaners, our services are built on the principle that nobody cares like an owner.

Our unique nano-franchise business model means that each of our Professional House Cleaners, who physically handle the residential house cleaning work, are actual nano-franchisee business owners, ensuring the highest level of care and commitment to your satisfaction.

When you book our services, you can consistently expect industry-leading dependability, quality and a guarantee-backed experience:

  1. Seamless Omni-Channel Customer Support
  2. Committed Nano-franchisee Cleaners
  3. Highly Skilled Expert Nano-Franchisees
  4. High-Quality Workmanship
  5. Consistently Dependable
  6. No-Hassle Guarantee
  7. Support Local Nano-Businesses
  8. Contribute to the Local Economy
  9. Help with Wealth Redistribution and Socio-economic Upliftment
  10. Convenient Cashless Payment
  11. Simple Online Booking
  12. Comprehensive Customer Dashboard
  13. Robust Insurance Coverage
  14. Trustworthy Background Checked Providers
  15. Many Service Frequency Options
  16. Timely Text Reminders

The answer to this frequently asked question is being updated. Check back soon!

The answer to this frequently asked question is being updated. Check back soon!

To cancel or reschedule a service visit with Motivated House Cleaners through your Customer Dashboard on our website by clicking the Customer Login button. There you can modify, add, reschedule, or cancel a booking, among other actions.

Alternatively, you can reach out to us through phone, text, email, webchat or social media direct message and we can do it on our end.

At Motivated House Cleaners we charge cancellation/rescheduling fees to address the issues noted below which, in turn, help us to consistently provide dependable, quality, and guarantee-backed house cleaning services to our customers. These fees:

  • Compensate providers for reserved time
  • Support stable income for Providers
  • Provide a true living wage
  • Reduce Provider turnover
  • Efficiently manage resources and service availability
  • Cover cancellation/reschedule related administrative costs
  • Encourage commitment to scheduled bookings
  • Keep prices more stable for Customers

Cancellation/reschedule fees ensure our providers are fairly compensated, leading to stable income, a true living wage, and reduced turnover. High turnover increases recruitment and training costs and reduces institutional knowledge, affecting service quality. It also causes decreased dependability and diminished customer trust due to frequent provider changes.

These fees help us better manage our schedules and resources, ensuring we can accommodate all customers and maintain service availability.

Moreover, cancellation/reschedule fees cover the administrative costs related to managing cancellations, and rescheduling. This includes the time and effort our staff spends on processing cancellations, reworking schedules, contacting other customers, and trying to resell the vacated time slots.

Lastly, the fees serve as an incentive for customers to honor their bookings and discourage changes close to the scheduled time, allowing us to maintain smooth operations and better serve all clients. By implementing cancellation/reschedule fees, we can continue providing top-notch house cleaning services for all our customers.

Motivated House Cleaners is insured with a $5 million Commercial General Liability Insurance (CGLI) policy and each of our providers holds their own $2 million CGLI policy. CGLI is a type of insurance that can provide financial protection for our customers in the rare event of any issues arising from our services, such as property damage or other liability concerns. This insurance demonstrates our commitment to customer well-being and satisfaction.

You can get an estimate from Motivated House Cleaners online by visiting our website and clicking the “Book” button. Alternatively, call 1-888-410-6243 and an expert Customer Support Agent can provide one over the phone. As well, if you prefer, you can text, email, or send us a direct message on social media, and we can then call out to you.

Please note that outside of cat litter box exchange services, since every booking is unique, it is not possible to provide an exact estimate for a booking in advance.

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For most services, we start with a base rate then charge per-minute for every minute after the first 15 using a GPS timer.

The answer to this frequently asked question is being updated. Check back soon!

Yes, our Professional House Cleaners receive extensive training through the Motivated Brands Academy, a world-class program designed to ensure all our nano-franchisees possess the expertise required to excel in the field.

The academy covers a diverse array of topics, such as industry-specific best practices, company policies, procedures, and customer service training, to name a few.

Our Motivated Brands Academy is a dynamic and ever-evolving program and we closely monitor field operations across all our divisions, aiming to future-proof our services to prevent unfavorable situations from occurring. Communications with our nano-franchisees, combined with a feedback loop system for customers, allow us to gather valuable insights, refine our policies and implement procedural changes that ultimately enhance our customer experience.

If we can’t access your property in the manner agreed upon, we’ll start a 15-minute timer and attempt to contact you by phone, text, and email. If we still can’t gain access after 15 minutes we’ll abort the booking and charge the full estimated amount. We can return at the next available time, but it will be a separate booking with an additional charge.

If we gain access after contacting you we’ll endeavor to complete the booking, billing you from the original arrival time plus any base rate, if applicable, and the fuel surcharge.

If we have to leave for another booking before completion, we can’t guarantee the areas we couldn’t reach but will guarantee the areas we worked on before our time ran out.

Dependability is a brand value that we take seriously but, from time to time, adverse weather conditions will cause us to reschedule or cancel a booking in order to prioritize the safety of our Professional House Cleaners.

In extreme weather like heavy snow, torrential rain, thunders storms, extremely high winds, extreme cold or extreme heat we may need to reschedule or cancel a booking.

We’ll always endevour to reschedule over cancel, however, rescheduling may not always be possible due to scheduling constraints.

Always assume that your booking will be going forward as we’ll always notify you in advance if a booking is effected by weather and we will not bill for services that we do not perform. If it is a full cancellation the hold on your provided payment card will be released and if it is reschedule then the hold will stay in place.

The answer to this frequently asked question is being updated. Check back soon!

Unfortunately, we cannot accommodate specific time requests for our Motivated House Cleaning services. Although you can book a specific day for your service, either as a one-time or recurring booking, the exact time we arrive on that day will vary.

The primary reason for this is the limitations of our booking software, which is currently unable to optimize service routes in real-time. To ensure our providers’ success and allow them to earn a good living wage, we need to schedule bookings close to one another in order to minimize downtime as they work throughout the service area.

While our software currently asks you to choose a time slot, this won’t necessarily be the time we show up. Our arrival time can be anytime during the workday. We are working on updating our software to provide a larger window or an entire day rather than specific slots.

To help you plan for our arrival, we will send you email and text notifications when we are on our way, when we arrive, and when we complete the service.

The answer to this frequently asked question is being updated. Check back soon!

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